Pokus777 Privacy Policy – Your Personal Data Protection

1Introduction

Pokus777 ("we", "Platform") values the trust you place in us when you choose to use our services. This Privacy Policy explains in detail how we collect, process, use, and protect your personal information as a platform member.

This policy applies to all users who access pokus777 through the official website at pokus777.app or via the Pokus777 mobile app. It also covers all your interactions with our platform, including account registration, deposits and withdrawals, game usage, and communications with our customer support team.

We are committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest industry data protection standards. If you have any questions after reading this policy, our team is ready to help.

2Data We Collect

Pokus777 collects various types of information to ensure the platform runs smoothly, transactions are processed securely, and the user experience is continuously improved.

A. Information You Provide Directly

• Full name as shown on your official identification document.
• Date of birth for age verification.
• Email address and mobile phone number.
• Current residential address.
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Copies of KYC documents such as identity cards, passports, or utility bills.

B. Information Collected Automatically

• Your device's IP address when accessing the platform.
• Device type, operating system, and web browser version used.
• Session log data including pages visited and access times.
• Transaction history and in-platform gaming activity.
• Cookie data and related tracking technologies.

3How We Use Your Data

Pokus777 only uses your personal data for legitimate purposes directly related to the delivery of our services. The following are the primary purposes for data use:

• Account management: Create, maintain, and protect your account on the pokus777 platform.
• Identity verification: Conduct required KYC checks before withdrawals are processed to ensure the security of your account.
• Transaction processing: Process deposits and withdrawals securely and accurately through supported payment methods.
• Customer support: Resolve enquiries, complaints, and assistance requests you submit to our support team.
• Platform security: Identify and prevent fraudulent activity, money laundering, or cybersecurity threats.
• Important communications: Send account-related notifications, platform updates, and required security information.
• Promotions & Offers: Deliver relevant promotional offers — you can unsubscribe from marketing communications at any time.
• Continuous improvement: Analyse platform usage patterns in aggregate (anonymised) form to improve functionality and user experience.

4Data Sharing With Third Parties

Pokus777 does not sell, rent, or share your personal data with third parties for marketing purposes. However, in the course of operating the platform, we may share information with the following parties in limited situations and with appropriate security measures in place:

• Payment service providers: Required transaction information is shared with payment gateways (such as FPX and DuitNow) solely to process your transactions.
• Licensed game providers: Minimum technical data required to ensure games function correctly within the platform.
• Identity verification services: Selected third-party KYC providers for document verification and security checks.
• Legal authorities: Where required by law, court order, or a competent regulatory authority.
• Cloud infrastructure providers: Cloud storage and computing services used to operate the platform — subject to strict data protection agreements.

All third parties we work with are required to comply with data security standards set by Pokus777 and are not permitted to use your data for any purpose beyond what is specified.

5Cookies & Tracking Technologies

Pokus777 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language, display settings, and login information (if you choose "remember me").
• Analytics Cookies: Helps us understand how users interact with the platform so we can improve it. This data is in aggregate form and does not personally identify you.
• Security Cookies: Used to detect and prevent fraudulent activity, cyberattacks, and unauthorized access.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality.

6Data Security

Protecting your data is a responsibility we take very seriously. pokus777 implements multiple layers of technical and organisational security to ensure your data is safeguarded against unauthorised access, disclosure, alteration, or destruction.

Key security measures we practice:

• 256-bit SSL encryption for all data transmitted between you and our servers.
• Sensitive data encryption such as banking information and KYC documents while stored.
• Multi-layered firewall and an intrusion detection system operating 24 hours a day.
• Internal access controls — only authorised personnel may access member personal data, and only for legitimate operational purposes.
• Regular security audits conducted by independent cybersecurity experts.
• Two-factor authentication (2FA) available and encouraged for all member accounts.

7Data Retention & Deletion

Pokus777 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by Malaysian law.

General data retention period guidelines:

• Active account data: Retained for the duration your account is active and for a minimum of 7 years after account closure, in accordance with anti-money laundering legal requirements.
• Financial transaction records: Retained for a minimum of 7 years as required by Malaysian financial legislation.
• KYC Documents: Retained for the period specified by the relevant regulatory authority.
• Support communication logs: Retained for 3 years for reference and dispute resolution.
• Aggregated analytics data: Can be stored indefinitely as it contains no personally identifiable information.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it.

8Your Rights as a Data Owner

As a Pokus777 member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:

Right of Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data.

Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data — subject to our legal obligations to retain certain records.

Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To submit any request relating to the rights above, please contact the Pokus777 support team via Live Chat or email us at [email protected]. We will process your request within 30 days of receipt.

9Child Privacy

Pokus777 is a platform restricted to users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we identify that an underage user has registered an account, we will promptly close the account and delete all related data in accordance with our privacy policy.

If you become aware that a minor has registered on our platform, please notify us immediately through the available support channels.

10Third-Party Links & Services

The pokus777 platform may contain links or integrations with third-party services such as game providers or payment gateways. pokus777's Privacy Policy applies only to our own platform and does not cover the privacy practices of those third parties.

Pokus777 is not responsible for the privacy policies or data processing practices of any third party. We recommend reading the privacy policy of each service you use separately.

However, all third-party providers we work with are required to comply with minimum data protection standards as stipulated in contractual agreements with Pokus777.

11Changes to This Privacy Policy

Pokus777 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

When material changes occur, we will notify you through:

• In-platform or pokus777 app notifications.
• Email to the address registered in your account.
• Update the "Last updated" date shown at the top of this page.

Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how Pokus777 handles your personal data, we welcome your feedback.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the Pokus777 app or website. This is the fastest way to get a response.
• Email: [email protected] — response within 1–2 business days.

For requests relating to personal data rights (access, correction, deletion), please clearly state the type of request and include sufficient information for us to verify your identity. This is a protective measure to ensure only you can access or modify your own data.